Our Trainers

Vincent Lam

Vincent Lam


MS Dynamics 365 CRM

Systems Design

Business Process Mapping

Vincent has been working with Microsoft Dynamics 365 (former Dynamics CRM) since version 3.0 from 2007. He has a project portfolio across various sectors and has delivered CRM projects of different scales. Vincent’s experience covers end-to-end of the project cycle, from project engagement to post go-live support.

Vincent also provides oversight to ensure all projects meet the needs of all Illuminance Solutions’ clients. This is accomplished through collaboration with key stakeholders to develop digital transformation strategies with business executives based on our “customer-centric” principle. He ensures these strategies are aligned with the client’s organisational goals and objectives, and can grow with an organisation.

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Notable Achievements

Department of Housing

Department of Housing

CRM training and consulting for CRM pilot group including power users and CRM administrators

CBH Group

CBH Group

CRM architect and consultant on CRM implementation and integration planning.


The Chamber of Minerals and Energy

CRM implementation planning, end user adoption and user training.

Geraldton Fisherman's Co-Operative

Geraldton Fisherman’s Co-Operative

Business process analyst and CRM advisor in streamlining business process.


Certified CMMI® Associate

Certified Professional, Australian Computer Society

Managing Microsoft Dynamics Implementations

Microsoft Dynamics® CRM 2011 Customisation and Configuration

Microsoft Certified MCP for Microsoft Dynamic CRM 4.0

Bachelor of Science (Digital Media) – Edith Cowan University

Training Programs

 Microsoft Dynamics 365 Projects

Dynamics 365 Administration/Configuration of Dynamics 365

 Security in Dynamics 365

  Dynamics 365 Upgrade & Migration

Change Management Change Management