MS Dynamics 365 CRM
Business Process Mapping
Vincent has been working with Microsoft Dynamics 365 (former Dynamics CRM) since version 3.0 from 2007. He has a project portfolio across various sectors and has delivered CRM projects of different scales. Vincent’s experience covers end-to-end of the project cycle, from project engagement to post go-live support.
Vincent also provides oversight to ensure all projects meet the needs of all Illuminance Solutions’ clients. This is accomplished through collaboration with key stakeholders to develop digital transformation strategies with business executives based on our “customer-centric” principle. He ensures these strategies are aligned with the client’s organisational goals and objectives, and can grow with an organisation.
Watch Vincent Lam’s Trainer Profile
Department of Housing
CRM training and consulting for CRM pilot group including power users and CRM administrators
CRM architect and consultant on CRM implementation and integration planning.
The Chamber of Minerals and Energy
CRM implementation planning, end user adoption and user training.
Geraldton Fisherman’s Co-Operative
Business process analyst and CRM advisor in streamlining business process.
Certified CMMI® Associate
Certified Professional, Australian Computer Society
Managing Microsoft Dynamics Implementations
Microsoft Dynamics® CRM 2011 Customisation and Configuration
Microsoft Certified MCP for Microsoft Dynamic CRM 4.0
Bachelor of Science (Digital Media) – Edith Cowan University
Microsoft Dynamics 365 Projects
Administration/Configuration of Dynamics 365
Security in Dynamics 365
Dynamics 365 Upgrade & Migration